Estimating the cost of workplace conflict – Acas report

Acas has published a report estimating the costs of workplace conflicts.

Their executive summary says that there are 3 strong messages to take from it.

  1. ‘conflict competence’ is an essential ingredient in good management and it has a positive impact on organisational effectiveness and performance.
  2. there is a critical time to intervene. This is before conflict reaches formal workplace procedures, since at this point there is a greater likelihood of resignations, presenteeism and sickness absence. And,
  3. while conflict can be very bad and damaging to people and a business, it can also be creative. Conflict that asks questions and challenges prevailing ways of doings things, does give us the opportunity to create fairer and more inclusive workplaces in the future.
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