Acas has published a report estimating the costs of workplace conflicts.
Their executive summary says that there are 3 strong messages to take from it.
- ‘conflict competence’ is an essential ingredient in good management and it has a positive impact on organisational effectiveness and performance.
- there is a critical time to intervene. This is before conflict reaches formal workplace procedures, since at this point there is a greater likelihood of resignations, presenteeism and sickness absence. And,
- while conflict can be very bad and damaging to people and a business, it can also be creative. Conflict that asks questions and challenges prevailing ways of doings things, does give us the opportunity to create fairer and more inclusive workplaces in the future.